Frequently asked questions

Where are your products made?

Our products are handmade in Northern California. We carefully source our materials from US based companys to ensure our products are high quality and a fair value.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the shipping policy?

Shipping Policy

All orders are handmade with care and intention 💛 Please allow processing time before your order ships.

Processing Time
Orders are typically processed within 3–7 business days. During busy seasons or market weeks, processing times may be slightly longer.

Shipping
Once your order ships, you’ll receive a tracking number via email. Delivery times vary based on location and carrier.

Delays & Carrier Issues
We are not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided at checkout.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please reach out and we’ll do our best to help.

Incorrect Addresses
Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses.
What is the refund policy?

Returns

Due to the handmade nature of our products, all sales are final and we do not accept returns or exchanges.

Each item is thoughtfully crafted by hand, which means slight variations may occur, making every piece uniquely yours.

If your order arrives damaged or there is an issue with your purchase, please reach out within 3 days of delivery so we can make it right.

Thank you for supporting handmade and small business 💛

You can always contact us for any return question at letlifefly@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How do I care and clean macrame?

How to keep your macrame looking its best:

  • Spot/hand wash anyway you would normally wash cotton
  • Lay flat or hang to air dry completely
  • Avoid soaking or machine washing
  • Store away from direct sunlight to preserve color
  • Gently reshape by hand if needed after use

With normal use, your macrame will naturally become softer over time. Each piece is made with single strand cord, you may occasionally notice a single strand becoming visible. This is completely normal and nothing to worry about.

Caring and cleaning your macrame

How to keep your macrame looking its best:

  • Spot/hand wash anyway you would normally wash cotton 
  • Lay flat or hang to air dry completely
  • Avoid soaking or machine washing
  • Store away from direct sunlight to preserve color
  • Gently reshape by hand if needed after use

With normal use, your macrame will naturally become softer over time. Each piece is made with single strand cord, you may occasionally notice a single strand becoming visible. This is completely normal and nothing to worry about.